The cable guy’s secrets: specialist claiming working for energy Warner Cable is informing all on Reddit

Some body claiming to get a period of time Warner wire specialist try spilling ways on Reddit.

Times Warner cable tv, the second-largest company of TV and websites in the United States, told Quartz that it’s looking at the postings. “We’re incapable of validate when this people is really an ongoing or previous worker,” a spokesman stated.

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Reddit individual cableguy_the begun an “Ask Me nothing” (AMA) bond, publishing pictures of their ID badge and uniform as purported proof of their work. His answers to the concerns coming in are extremely candid. Here are a few shows (typos preserved).

On Comcast’s pending purchase of the time Warner wire:

We would like the merger considering that the present cluster in charge could be the worst in previous history. A lot of people getting discharged due to difficult metrics. All the electricity happens to be directed at customer service staff and removed through the those who in fact go to the homes and correct issues . It’s chaos therefore the team will be operate like shit IMHO [in my personal humble opinion].

In the tension between experts and customer support associates:

Yea customer service staff and specialists is fighting a battle that no body sees. We detest them, they dislike all of us. They determine subscribers the problem is the gear when it rarely try. We inform visitors to simply dismiss exactly what the man about cell claims because it’s likely that good, he has never wired a residence, strung a drop or set wire.

On what’s really completely wrong together with your connections:

Don’t think 50% of what the representative on cellphone lets you know. Only set up the technical. Let your work. He’s complete this before. The associate merely answers phones. It’s hardly ever the equipment resulting in the issue.

About key to getting better support:

Whenever a technical arrives ,ask for his superiors number. Make sure he understands it isn’t burning your but to elevate a problem. He could contact their sup to ensure its cool but that will help.

On what’s avoiding quicker internet down load speeds:

Frankly, basic analog wire. Required right up sooo a lot bandwidth . 1 route per frequency vs bonding multiple frequencies to produce 8 stations for a downstream and 4 for an upstream . If we run 100% digital tv.. net get quicker. In addition obstruction. If you live around a college it’s the worst . Granny would use the girl 15 meg for e-mail and surfing but young Johnny college or university kid sucks within the data transfer in the region making use of netflix and torrenting and games. However they pay equivalent. IMHO what can fix this is exactly capping facts and providing every person uncapped performance.

On precisely why splitting your wire connection was an awful idea:

Putting in a splitter to simply attenuate the transmission is really foolish we actually have things labeled as attenuators which do this without incorporating unnecessary splitter. However it is correct that excessive indication is just as terrible as lack of we contact that distortion

On whether this Reddit AMA will cost your their work:

I might end up being fired based on who captures me personally. I might also get an advantage the so difficult to inform using the ways this business happens to be structured.

On how Wi-Fi indicators were unreliable, and that can feel vanquished by gates and structure:

Certainly most evident. Plaster walls especially.Solid wood doorways, staying in a basement whenever router is on another flooring or the other way around. Wi-fi are a fickle creature.

On your own “broken” cable modem:

Yea I hear this a great deal. I would say in confirmed 12 months I might say 5percent associated with the modems I swapped are in fact bad. We perform many dog and pony show and simply swap they anyway. The thing is always perhaps not products connected. Modems either work or they don’t. You will find therefore small in the middle. These are typically quite simple gadgets. We have show visitors making use of my laptop computer every thing functioning fine, then turn back again to their unique devices and everything goes to shit. They nonetheless demand a new modem..Its insanity.