The latest Student loans Company (SLC) informed me one to, centered on HM Cash and you will Customs’s ideas, I really don’t can be found

I have been settling my personal education loan since 2010 during the monthly instalments greater than ?two hundred thru PAYE, the balance continues to grow and you will notice charge are ballooning

The problem appears to have started as i altered work for the 2012. Three-years later on, I found that not one out of my personal repayments was applied to my account.

HMRC insisted it actually was a challenge to own SLC. We delivered four years’ property value payslips to help you SLC double (it shed the initial package) and, once 1 year, ?a dozen,366 try deducted of my obligations. You to didn’t range from the collective notice fees. SLC insisted I was liable for these types of while they was applied to an mistakenly excessive harmony.</p>

That was in 2019. Since then, I’ve been unable to log in to view my account. SLC has variously told me there’s a block on it, that it’s being investigated by HMRC, or, more recently, that it isn’t authorised to discuss the account over the phone. It also insists it is not authorised to send paper statements, so can’t establish what I owe.
EK, London

SLC introduced myself onto HMRC, and therefore guaranteed surprise analysis. It seems that once you changed efforts the national insurance matter is actually matched with a stranger’s, so payments was indeed resting for the limbo getting nine ages that have focus accumulating with the balance you to, but for the latest mistake, have to have already been paid back. What exactly is truly surprising is the fact SLC and you may HMRC attempted to offload your to each other into half dozen years that you’ve made an effort to handle the issue, and you may action was just drawn when i got inside.

You will find and additionally arranged a beneficial ?400 redress percentage, and place measures in position to quit a recurrence in the issue.” SLC, hence don’t render a comment, have at the same time felt like you are obligated to pay ?1,800, however, keeps but really to spell it out if or not this may involve the brand new unfairly used focus. However, you need the fresh new unsubstantiated contribution authored of. Your plight could well be annoying adequate if this try a-one-away from. Although not, almost every other students possess complained if you ask me that they’re are charged to have expense they’ve already paid down, otherwise blocked from examining their harmony.

Londoner Ce received confirmation from SLC that his loan was paid up in 2019. However, deductions from his salary resumed without explanation in ed each other. “HMRC told me it had received notification from SLC in May to deduct student loan repayments,” he writes. “SLC said this must have been an error and that they would notify HMRC to stop taking payments and I would receive a refund from my employer.

“By September the payments were still being deducted, and SLC claimed that a ‘mortgage-style’ loan, from Thesis Servicing on my account, was to blame. But it confirmed it had no record of anyone with my name.”

HMRC states: “We apologise and get current the info in order to echo the newest pupil mortgage costs built to go out

“In my final name which have SLC, they told you it may not render any more information about which mystical loan hence all of the this may carry out are alert HMRC once more, however, this should take up so you’re able to a couple months. HMRC claims it has never read from SLC. Therefore I’m stuck inside good bureaucratic horror with, up to now, prices me personally ?dos,100 that i can also be sick manage.”

Meanwhile payday loans Delta OH, EW of London has been trying since 2018 to find out how much she still owes. “Every time I am told there is a balance error so there is suppression on my account, which means they can’t provide me with an accurate statement, or an estimate of when this will be resolved,” she writes.